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Tips When Using Headsets At Call Centers

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If you run a call center, you want your employees to handle your headsets and property correctly. Every call that comes into the center could possibly be a sale. With sales, come more customers. However, if the headset is not working properly due to abuse or misuse, you might not hear the customers and lose sales. If you’re an employee, you want to know the proper handling of headsets so you don’t get docked pay or get fired. Here are some tips for both employees and nt managers to incorporate into everyday life.

  1. Hook it — You should always display the headset when not in use on a hook or in a drawer. This will prevent the wear and tear that comes with just throwing it on top of a desk. You also want to choose the same place so you know where it is at all times. Keep the cord free from obstacles. Transport it from home to work via the headset box or pouch. Even if you use a wireless headset, you still want to put it on a hook.
  2. Unplug carefully — If you use corded headsets, you want to use both your hands to unplug the cord from quick disconnect. This is the part that links the end of the headset cord to the curly wires of the telephone. When you yank the wire or the cord’s strain relief instead of the QD, causes problems. Wires can break, which sends intermittent static on the line, doesn’t transmit, or doesn’t receive sound. All three scenarios are possible too. Handled correctly, the headset cord can last years.
  3. Save the cord — When you take care of the cord with its four wires, you save money. When wires break, they cause failure and cost money. The four wires in the cords can will break if not handled correctly. You shouldn’t swing or stretch the cord. Don’t drive over the cord with your chair or slam the cord in a drawer. Also, don’t coil it around your headset when not in use. Loosely coil it and keep your headset in a storage bag so it doesn’t get tangled. If you need more cord length, you can add a 10-foot coil extension cord, then direct it to the back of the desk. Send it down the back and up to the knee well. Use peel-stick cord clip hooks for directing the cord, so it doesn’t fall on the floor. Keep it from chairs, cables and feet.
  4. Replace covers — Every now and then, you want to switch the ear cushions, foam mic screens, plastic voice tubes, ear tips and ear gels. You should replace them every four to six months. This will cut down on the number of germs passed and sick days for employees. You definitely want to get rid of the foam if it is dry, stiff, dirty or falling apart. If your headset came with foam microphone screen, you should use it. The foam makes your voice sound pleasant and professional by removing the popping “P”s and “T”s. It also takes away annoying breath puffs when you’re on a call. The foam protects the microphone from moisture and damage. You can wash your microphone screen with mild soap and water. Because they turn brittle, you want to change out your voice tubes every six months to a year. Voice tubes also are known to become clogged, which hinders transmit volume.
  5. Clean your headsets — Periodically, you want to clean your headsets using a mild cleaner without alcohol. Make sure you use a cleaner that is designed for electronics and headsets. Otherwise, you could cause more damage. Alcohol-based cleaners can damage and dry out the plastics. They make the cords look brittle. You also want to sanitize your headset to kill as many germs as possible.

If you follow these tips or force your employees to follow these tips, you will not have to replace your headsets that often. This will save your company money in the long run.

James Andy
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